FAQs
We’ve compiled some frequently asked questions for you, but if you have any other questions or requests, please don’t hesitate to contact us.
Bio Velvet Cream And Its Uses
What is irritated skin, and what is damaged skin?
Irritated skin refers to any kind of redness, rash, or itching caused by conditions such as seborrhea, atopic dermatitis, psoriasis, and others.
Damaged skin means unbalanced skin that can become sensitive, cracked, dry, and lacking elasticity, such as in cases of burns, cuts, sores, and similar conditions.
What is special about deer antler?
Deer antler is special due to its components: growth factors, amino acids, fatty acids, and minerals.
How should the cream be used?
For damaged skin: Apply immediately and repeat the application three more times within the first hour. Afterwards, continue applying 2–3 times daily.
Allow the cream to absorb naturally.
For irritated skin: Apply 2–3 times daily.
Allow the cream to absorb naturally.
Is the cream suitable for use during pregnancy?
Safe to use during pregnancy. We advise that you speak to your GP before hand.
Is an allergic reaction to the cream possible?
As the cream contains natural proteins, an allergic reaction is possible in rare cases.
To date, we have encountered only a few isolated instances of mild skin redness, which disappeared immediately after discontinuing use.
Is the cream suitable for treating dry skin symptoms?
Bio Velvet cream is intended for use on damaged and irritated skin and may help relieve symptoms associated with these skin types.
What is the shelf life of the cream?
Shelf life: 3 years unopened, 12 months after opening.
Shipping
How much does shipping cost?
Home delivery - £3.99
Free delivery on orders over £100
How soon will I receive the cream after placing my order?
Home deliveries will arrive within up to 5 business days - typically within 3.
Due to the ongoing conflict, certain areas near the northern border may be excluded from delivery.
We recommend contacting BIOVELVET customer service to confirm delivery availability to your location.
Will the delivery be coordinated with me in advance?
The courier company will contact you to arrange the delivery.
Are deliveries available on Saturdays?
No, deliveries are dispatched Monday to Friday only.
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